Services / Run
SAP managed support services
Support should make your system better every quarter, not just keep the lights on. Our managed services are run by the same senior people who deliver our projects, onshore, with SLAs we actually intend to beat.
What you get
- Senior engineers on your ticketsThe person resolving your incident can also explain and prevent it.
- Continuous improvement built inRecurring incidents become root-cause fixes; quiet months become optimisation work.
- Honest, simple SLAsResponse and resolution targets in plain English, reported monthly without spin.
- Release and upgrade managementQuarterly S/4HANA Public Cloud releases tested and adopted on schedule.
AI-accelerated, human-signed
Cognixa gives our support team instant, evidence-linked context on your configuration history — so diagnosis starts from what your system actually is, not from asking you to re-explain it.
See the Cognixa platform →Why Digitori Labs
More than two decades of SAP delivery, a senior-only team, and Cognixa — our onshore AI delivery platform. You get the judgement of people who have done this before, at a pace the big firms can't match.
How we're different →Talk this through with a senior architect
No sales team, no discovery workshop fee. Describe the problem and we'll tell you honestly whether and how we'd solve it.
Talk to us